Case Study - Startups, SMEs & Non-profits

A US Tribal Convalescence Center – Financial Turnaround

The Center provides dedicated Long-term Services and Support (LTSS) to elders or people with disabilities, who need help with daily living tasks.  The Center’s ability to deliver consistent high quality nursing facility services was severely constrained by the significant under recovery of ever increasing operating costs.

PROMAG assisted the Center develop a financial turnaround plan that would enhance the quality of healthcare services provided.

Key Deliverables

Review existing strategy (business / market) and internal organisation / processes

Check for benchmarks with global offices

Conducted gap analysis to identify efficiency and productivity improvements for profitability, covering processes, roles, systems & training.

Value delivered to the Client

Mechanism for full recovery of the deficit in financial costs incurred towards providing Medicaid services

Mechanism to build a financial contingency reserve – leading to a $15 M surplus over a 10 year period

Estimated funding for expanding services like Memory Care, Ventilation, Mental Health, and Cultural Programs.

Alignment of salaries and wages of staff at Center with market rates

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